Return Policy of any Dog Clothing Purchase from www.idawgclothing.com -
Idawg has changed our return policy! We stand behind the quality and fit of our dog coats 100%. Should you choose to return your Idawg purchase, simply return the un-worn dog coats (in new condition) to the address below within 14 days of receipt of your items. We suggest emailing us to let us know you will be returning an item just so we have a head's up for a returned item. You can email us at email@example.com
4119 SW Morgan Street Suite B
Seattle, WA 98136.
Please include your original invoice or a copy of it in the packaging and write why you are returning the items. We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your exchange via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer's responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Idawg.
Please note: We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We encourage you to measure your pet as accurately as possible to ensure you are purchasing the correct sized dog coat. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed, we will contact you for your permission to charge your card for the additional shipping charges.
Damaged Items and Lost Packages -
If an item arrives damaged, you must notify us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.
Idawg is not held responsible for any lost or stolen packages. Idawg uses delivery confirmation on all of its shipments to ensure proper delivery. Do your best to ensure proper receipt of your package.
Canceling an Order -
If you need to cancel an order, please EMAIL Idawg IMMEDIATELY. You have 24 hours to cancel an order. In many cases Idawg orders are processed immediately. In most cases orders can not be cancelled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions.
If you would like to request that your order be cancelled, please email us at firstname.lastname@example.org, to determine if it is possible to cancel a portion, or all of your order.
In the event your order has been charged and processed but not shipped you may be subject to a 5% restocking fee to cover the credit card fees of the order for the charge and refund.
We try to go out of our way every day to make sure that our customers and their dogs are very happy with us, and enjoy their experience shopping here. Please let us know if there is anything we can do to make this a more pleasurable shopping experience for you. Thanks!
Washington State residents will be charged applicable sales tax.
All pricing is subject to change without notice.